Touring Caravan and Motorhome - Terms & Conditions
View our Touring Caravan and Motorhome terms and conditions.
WE RESERVE THE RIGHT TO VARY THE FOLLOWING IF CONDITIONS DEMAND
Families: Bookings can only be accepted for family parties or couples. We DO NOT ACCEPT same or majority gender parties of 3 or more people.
Dogs: Dogs must be kept on a lead at all times and exercised in the dog park (off lead optional in dog park). Dogs must not be left unattended at any time. Maximum of 4 dogs per unit.
We do not accept breeds or crossbreeds listed on the Dangerous Dogs Act (Pit Bull Terrier, Japanese Tosa, Dogo Argentino, Fila Brasileiro and XL Bully)
Pitches: One unit per pitch only. All pitches have a 26ft maximum size limit. Maximum size limits are the caravan shipping length i.e. including tow bar. We do not accept folding campers or awning annexes.
Pitch Rules: BBQs are allowed for cooking purposes only. We do not allow open fires or fire pits.
Payments: A non-refundable deposit of £60 per pitch per week or part week, or full payment when the total amount is less than the deposit required. Reservations are made subject to the site being available on receipt of your deposit. Balance to be paid 6 weeks prior to arrival. A balance payment reminder is sent by email only. Bookings made within 6 weeks of arrival must be paid for in full. Debit and Credit Cards are free of charge. Cheques to be made payable to Lebberston Caravan Park.
Automatic Balance Payment: This information applies to bookings made online where you have agreed to have your remaining balance collected automatically from your payment card.
By agreeing to automatic balance payment when making your booking, you authorise Lebberston Caravan Park to charge your card for the outstanding balance. The amount shown on your booking will be taken automatically on the balance due date shown on your booking confirmation.
Your card details are stored securely by our payment provider, Stripe, and are used to take this payment on Lebberston Caravan Park’s instruction. Lebberston Caravan Park does not store or have access to your full card details.
We will send you a reminder before the payment is taken. If a payment cannot be taken automatically, we will contact you to arrange an alternative payment method. Repeated failed payments may result in your booking being cancelled in accordance with our terms and conditions.
Cancellations: Cancellations within 6 weeks of arrival are non-refundable. Deposits are non refundable for cancellations more than 6 weeks of arrival. Balances are not payable for bookings more than 6 weeks before arrival. Cancellations must be in writing to info@lebberstoncaravanpark.com
Cancellations due to Covid-19 (or variant of). Bookings that can not legally go ahead (i.e. government lockdown) will receive a credit voucher for the fees paid to enable the guest to rearrange their booking.
We strongly recommend that guests have adequate travel insurance to cover cancellations.
Change of Dates: All date changes must be during the current season only. If the 'new dates' are an additional cost the standard payment terms apply. Any additional funds are due immediately if within 6 weeks of arrival. Additional deposits may apply if the 'new dates' would have a higher original deposit. If the 'new dates' are a lesser figure then any additional payments made are available as a credit voucher to be used during the current season only. Change of date charges are as follows:
- More than 42 days prior to arrival - No charge
- Between 42 days and 15 days prior to arrival - £20.00
- Between 14 days and 0 days prior to arrival - Change of dates not allowed
Please note: If a booking is amended once it has entered the 6-week cancellation period, the cancellation terms will still apply. Changing the dates of the booking does not restart the cancellation period or provide a new 6-week cancellation period.
Customer Amendments: All customer amendments are for a change of guest to a current booking. Any increase in charges due to additional extras, extra guests etc must be paid immediately. There are no refunds or credit vouchers if the amended guest(s) does not use pre-booked additional extras. All customer amendments must be requested in writing to info@lebberstoncaravanpark.com with full contact information for new guest(s) and approved by management. All charges must be paid, in full, to confirm amendments. Customer amendment charges are as follows:
- More than 42 days prior to arrival - No charge
- Between 42 days and 15 days prior to arrival - £20.00
- Between 14 days and 0 days prior to arrival - £40.00
Credit Vouchers: Credit Vouchers will be valid on any caravan or pitch type and any dates (subject to availability) during the current season.
Arrival/Departure: Pitches are available from 1pm on the day of arrival. Please notify in advance of any arrival after 6pm or a later date. Your booking will be held for 24 hours for non-arrivals. After this period the management reserves the right to relet your pitch if not informed. On departure, site to be vacated by 11am unless alternative arrangements have been authorised in Reception.
No refunds, discounts or compensation for inclement weather, late arrivals or early departures.
Generators: Generators are not allowed to be used at any time.
Vehicles: Dropside Commercial Vehicles, Motorcycles, Scooters, Quads/ATVs and Drones are not allowed on the caravan park at any time. Electric Vehicle charging from the pitch is strictly forbidden. Anybody charging a vehicle will be asked to leave the park with no refund provided.
Staff Abuse: We operate a zero tolerance policy towards abusive, aggressive, intimidating or threatening behaviour towards any member of staff, contractor or representative of the park.
Guests must communicate with our team in a respectful and reasonable manner at all times. Abusive or threatening language, shouting, harassment, personal insults, discriminatory comments, intimidation, threats of violence or any behaviour that causes staff to feel unsafe will not be accepted.
Any guest or visitor who behaves in this way may be instructed to leave the park immediately, along with all members of their booking party. No refund or compensation will be provided where a stay is ended due to unacceptable behaviour.
Serious incidents may be reported to the police. We also reserve the right to refuse future bookings from anyone involved in abusive or threatening behaviour.
Disclaimer: The management will not accept responsibility for the loss, theft, damage or injury to any person or their property whilst on the premises. Lebberston Caravan Park Ltd are not responsible for any matter of which you were aware and did not bring to our attention during your holiday.
To ensure a safe and friendly atmosphere, we don't knowingly allow any guest to use or visit our parks who: (i) has an unspent criminal conviction; (ii) has an entry on a criminal register (including the sex offenders' register); (iii) has any record of any order indicating antisocial behaviour, violence, abuse, public disorder, or criminal damage or any other form of antisocial behaviour; (iv) is a convicted sex offender, subject to the notification requirements of the Sexual Offences Act 2003; or (v) is subject to a Risk of Sexual Harm Order or Child Abduction Notice. If you don't disclose this information about yourself or any other member of your party, and it later becomes known to us, we reserve the right to cancel your booking and require that you, and the other members of your party, leave the park, without refund.
Force Majeure: Lebberston Caravan Park Ltd are not liable for refunds or expenses you incur in the event they are prevented from fulfilling your Booking as a result of circumstances beyond their control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, pandemics, epidemics, health risks or such similar events ("Force Majeure").
Lebberston Caravan Park Ltd strongly recommends that customers take out appropriate travel insurance to cover their booking. If you choose not to take out travel insurance, you accept responsibility for any loss you may incur as a result of cancelling your booking, including any cancellation charges that may apply.
If you have any questions or require more specific information, please do not hesitate to contact our reception on 01723 585723 and we will be happy to provide further information.