Privacy Policy
At Crows Nest Holidays we take your privacy seriously and only use your personal information to provide the products and services you have requested from us:
“We” meaning Crows Nest Camp Ltd, Crows Nest Farm Ltd T/A Robin Hood Caravan Park, Jasmine Caravan Park Ltd and Lebberston Caravan Park Ltd.
We are the data controller in respect of any personal data we collect about you and we have
appointed a data protection officer who is responsible for monitoring our data protection
compliance.
We collect and process your personal information and data in the following ways:
- On our websites when you visit or make or manage a reservation; when you use our contact forms for an enquiry or when you sign up to our emails;
- In our Reception/Sales departments from your correspondence;
- If you contact us (by phone, email or otherwise), we may keep a record of our correspondence with you for record or training purposes, to improve the quality of our services and to prevent and detect fraud;
- When you enter our competitions on our social media pages;
- When you register at Reception on arrival;
- Whilst on the premises in the form of closed circuit television (CCTV);
- We also working closely with third parties (including for example, Online Travel Agents) and may
receive information about you from them.
We may use your personal information and data in the following ways:
- To administer your booking;
- Send you emails or call you in relation to your stay;
- To contact you on departure to review your stay with us;
- To send you marketing & promotional emails should you opt in to this service;
- Other communications for example responding to requests or general customer service.
We use closed circuit television at our property that may capture or record images of guests and
visitors in public areas for the protection of our staff, guests and visitors to our properties where
permitted by law.
Sensitive personal data
We do not collect sensitive personal data (such as racial or ethnic origin, nationality, political opinions, religious beliefs, etc) unless it is volunteered by you. We may sometimes ask for information such as your age or any disability that you may have in order to tailor our services to your circumstances.
As with all data, it is entirely up to you to decide whether or not you are happy to provide this
information. Sensitive personal data will only be used in order for us to fulfil our contract with you to provide the services that you have requested.
We may use data provided by you to serve you better and meet your particular needs (for example, the provision of disability access). You do not need to provide us with personal information simply to browse our website.
Credit/Debit Cards
We use a secure website to obtain your credit/debit card information in order to process any
bookings made on our site. Credit/debit card information may also be requested over the phone
when a booking is being made. We will never ask you to send us this information electronically.
All such information is stored on a secure system and will only be accessed when necessary to take
payments as outlined in our Terms and Conditions. This data will kept for as long as is necessary to
fulfil your contract with us (unless a longer retention period is required or permitted by applicable
law) before being disposed securely.
Opt out
Marketing and Promotional e-mails provide a link at the end of the e-mail to unsubscribe from that service. Please note that it is not possible to ‘opt-out’ of receiving communication from us which relates to your bookings or reservations.
Non-disclosure to third parties
We do not share your data with any other company for marketing purposes. We may share your data with agencies such as law enforcement or governmental organisations where we are required to make such disclosures by any applicable law. We may share your data with banks and payment providers, to authorise and complete payments. We may pass your information to our third-party service providers, agents, sub-contractors and other associated organisations for the purposes of completing tasks and providing services to you on our or your behalf (for example to process payments and send you email). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.
Please be reassured that we will not release your information to third parties for them to use for
their own direct marketing purposes, unless you have requested us to do so, or we are required to
do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
We work with carefully selected Online Travel Agents (OTAs). When you enquire about or book with these third parties, the relevant third-party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. They will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third-party product providers will share required information about you with us (e.g. pitch type and dates of stay) which we will use in accordance with this Privacy Policy. If you provide information on and use third-party sites, the privacy policy and terms of service on those sites is applicable. We encourage you to read the privacy policies of websites that you visit before submitting personal information.
Our website includes links into our social media pages eg. Twitter and Facebook. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are hosted by a third party. Your interactions with these features are governed by the privacy policy of the company providing it.
Retaining personal information
We retain personal information about you for the period necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by applicable law. When your information is no longer required, we will ensure it is disposed of in a secure manner. We review our retention periods for personal information on a regular basis. We will hold your
personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Recruitment
Should you apply for a position within our company, your details will be held on file until such a time as the position is filled. If you are unsuccessful in your application, your details will be disposed of securely and in a timely manner unless you request otherwise.
How we use cookies
Our website uses “cookies” which are harmless small text files that are placed on your machine to
help the website provide a better user experience. In general, cookies are used to retain user
preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing
experience better. However, you may prefer to disable cookies on this site and on others. The most
effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser. Please note, if cookies are disabled, the online browsing experience may be limited. We don’t use cookies to track individuals or store sensitive information such as your name, address or credit card details.
IP addresses
We may collect non-personal information about your computer, including, where available, your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns and does not identify any individual. Your IP address is a number that your Internet Service Provider automatically assigns to the computer that you are using to access the Site. This number is identified and logged automatically in our server log files whenever users visit the Site, along with the time of each visit and the page(s) that were visited. Collecting IP addresses is standard practice on the Internet and is done automatically by many websites. We use IP addresses for purposes such as calculating Site usage levels, helping diagnose server problems, validation of a legitimate user session via Google® captcha and administering the Site. Please note that we treat IP addresses, server log files, and related information as Non-Personal Information, except when we are required to do otherwise under applicable law. By law, you have a number of rights as a data subject, such as the right to be informed, the right to access information held about you and the right to rectification of any inaccurate data that we hold about you.
You have the right to request that we erase personal data about you that we hold (although this is
not an absolute right). You have the right to request that we restrict processing of personal data about you that we hold in certain circumstances. You have the right to object to processing of personal data about you on grounds relating to your particular situation (also again this right is not absolute). If you are unhappy or wish to complain about how your information is used, you should contact a member of staff in the first instance to resolve your issue. If you are still not satisfied, you can complain to the Information Commissioner’s Office. Their website address is www.ico.org.uk.
We keep our privacy notice under regular review, and we will make new versions available on our
privacy notice page on www.crowsnestholidays.com
Getting in contact
If you would like to review, access, amend or update your information please contact:-
Data Controller
Crows Nest Caravan Park
Gristhorpe
Filey
North Yorkshire
YO14 9PS
Email: enquiries@crowsnestcaravanpark.com
This policy was updated on 9 th January 2023 on behalf of:
Crows Nest Caravan Park, Crows Nest Camp Ltd (Company registration no. 950 941) of Gristhorpe, Filey. YO14 9PS
Jasmine Caravan Park Ltd (Company registration no. 5932223) of Cross Lane, Snainton, Scarborough YO13 9BE
Lebberston Caravan Park Ltd, (Company registration no. 14313748) of Filey Road, Lebberston,
Scarborough. YO11 3PE
Robin Hood Caravan Park, Crows Nest Farm Ltd (Company registration no. 950 982) of Green Dyke Lane, Slingsby, York. YO62 4AP